Question 1

Are you currently open for business and is it safe during COVID-19?

Accepted Answer

We are fully operational and ready to receive your reservation. Providing a safe and clean environment for our guests and our team is always and always has been a top priority for Kay Tours Mexico. We continue to uphold our commitment to maintaining the highest standards of cleanliness and want you to feel at home and at ease when traveling with us. If you want to learn more about the Current COVID-19 Situation in Cancun and the Mayan Riviera, we invite you over to our blog.

Question 2

What is the cancellation policy of Kay Tours Mexico?

Accepted Answer

We're happy to assist our guests with their cancellation and a full refund or credit with 24 hours notice of cancellation and NO CANCELLATION FEES. Our guests will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. All cancellations must be done by email and receipt therefore acknowledged by Kay Tours Mexico to be a valid cancellation. No-shows will be charged the full price. Please note, our cancellation policy for big groups (10+ guests) is 48 hours since there are higher costs involved and the percentage of NO SHOWS (people not showing up) is higher than average. We offer a 100% refund for cancellations made up to 48 hours prior tour begins. Payments are not refundable within the 48 hours prior tour start.

Question 3

What if it is raining the morning of my tour?

Accepted Answer

Please be aware, the weather here is very local and if it is raining at your hotel chances are really high the sun is shining where we are heading to. Do not assume a tour service is canceled by rain, only the operator can determine if a tour should be canceled or rescheduled due to the weather conditions. In that case, we will contact you during the afternoon before your tour. For more information read our blog post about the Caribbean Weather. Don't forget, you are in Paradise! The only limitation that might occur is a closed beach or port, because of safety reasons. If your tour is cancelled by the tour operator for any reason including weather condition you’ll receive a full refund or be able to reschedule your tour with no penalty.

Question 4

Is it safe to pay on your website?

Accepted Answer

Yes it is! Bookings and payments with us are secured with 2048-bit encryption and your privacy is protected. Kay Tours Mexico is committed to protecting your privacy. Kay Tours Mexico does not sell, rent or lease its clients lists to third parties.

Question 5

What is the weight limit of the zip-lines? in Mexico

Accepted Answer

The weight limit is 275 lbs or 125 kg.

Question 6

How can I contact Kay Tours Mexico?

Accepted Answer

In the best case you write us an email: contact@kay.tours We are checking our emails constantly, but should you not receive an answer within 12 hours please re-send your mail. Feel free to call us at any time at +52 9841 4323 47

Frequently Asked Questions

COVID-19 Travel Updates

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